Refund & Cancellation Policy

Because we cook food fresh to order, the usual 14-day cancellation right for online purchases does not apply to food orders. We still want you to be happy with your meal.

Cancelling an order

• To cancel, call us as soon as possible on 020 8659 0273 or 075 1597 1888.
• If we have not started preparing your order, we will cancel it and refund any card payment in full.
• Once preparation has started we may not be able to cancel.

If we cannot fulfil your order

If we decline or cannot complete an order you have paid for by card, we will refund the payment in full to the card used.

Problems with your order

If something is missing, incorrect or not of satisfactory quality, please call us promptly (ideally on the same evening) with your order number. We will look into it and, where appropriate, offer a replacement or a full or partial refund. This does not affect your statutory rights.

How refunds are paid

Card refunds go back to the card used. Your bank may take several working days to show the refund. Cash payments are refunded at the shop.